CALA’s Assisted Living Executive Director Certification Course was designed and developed by in-state faculty with experience in Connecticut’s legislative and regulatory environments.

CALA’s state specific course uses the NAB curriculum as a template and is comprised of 16 hours of in-person classroom work and includes all study materials. Assisted Living models differ state to state – Get ahead of the curve with CALA.

What will the course cover?

The creation and execution of services consistent with residents’ needs and preferences. Skills in:
• Creating and implementing policies and procedures regarding resident care management
• Conflict resolution • Recognizing changes in residents’ physical, emotional, and psychosocial states
• Informing residents of and protecting their rights • Grievance procedures for resident and responsible party
• Motivating residents to participate in recreational activities
• Developing and applying resident support programs (volunteers, activities, etc)

The planning, implementation, and assessment of the effectiveness of recruitment, performance appraisal, training, and retention policies and procedures to develop competent staff who display positive values and attitudes. Skills in:
• Developing policies and procedures regarding human resources
• Predicting comprehensive effect of personnel policies on the organization • Auditing personnel policies and communicating results to appropriate individuals • Conducting employment and exit interviews
• Enhancing employee self-esteem through recognition
• Performance-based measurement
• Personnel recruiting
• Basic employee counseling
• Negotiating wages, salaries, and benefits
• Matching qualifications of candidates to job requirements
• Evaluating procedures to recruit, train, and retain employees
• Injury prevention programs
• Reporting injuries and follow-up
• Auditing employee health and safety programs and communicating results to appropriate persons

The development and implementation of principles and practices of management in the overall operations of a residential care/assisted living community. Improve your understanding of older consumers and your aging work force. Skills in:
• Oral and written communication with residents, responsible parties, staff, governing/ownership bodies, the community/public, and regulatory agencies
• Applying planning techniques to accomplish the organization’s mission, goals, and objectives
• Public/media relations
• Government relations
• Assessing resident satisfaction
• Consider how gerontology trend data impacts your residents and staff

The development and maintenance of a health and safe physical environment that is consistent with residential care/assisted living management philosophy and programming. Skills in:
• Creating emergency and safety plans that reflect identified and resident limitations
• Supervising staff and leading residents during emergency situations
• Preparing, executing, and evaluating vendor contracts
• Selecting products and materials that are appropriate, safe, and aesthetically pleasing in order to create a home-like environment for the residents

The development and implementation of procedures and systems that enable the administrator to operate a financially viable facility. Skills in:
• Data collecting, quantifying, and analysis

Program Fee

CALA members: $750 per person includes: two-day retreat with dinner and overnight accommodations on the first night.

Breakfast and lunch on both days.

Non-CALA members: $1500 per person.


Program Schedule


Business/Financial Management
Benjamin W. Pearce

Organizational Management
Mark Garilli

Dinner & Reception
(overnight accommodations included)


Resident Care Management
Federal & State Regulations
JoAnne Kuncas
Heather O. Berchem

Physical Environment Management
Mark Garilli

Human Resource Management
Robert Noonan